CRITICAL

PRODUCT RECALL

Preconception Multi for Women

Batch number [42469], Expiry date: [January 2027]

AUST L 457190

NRC Nutrition Pty Ltd following agreement with the Therapeutic Goods Administration, is performing a product recall for Batch 42469 of Preconception Multi for Women (which is used prior to conception to prepare for pregnancy) because there is an inconsistent blend of iodine which may result in either no iodine in the capsules or too much iodine in the capsules.

No other batches of Preconception Multi for Women nor are any other NaturoBest products affected by this product recall.

If you have Preconception Multi for Women from batch 42469, do not use it.

Return it to the place of purchase for a refund or call our customer service line to arrange the return of affected product and a refund.

CUSTOMER SERVICE on 07 5448 2001

The affected batch may contain higher than normal levels of iodine, which could cause nausea, vomiting or a burning sensation in the throat.

There is also the potential for iodine deficiency if the product is lacking the active ingredient.   

Anyone who is concerned in any way about the use of this product should consult their doctor.

NRC Nutrition Pty Ltd sincerely regrets any inconvenience to their customers.

 

 

FAQ's

1. What is the reason for the recall?

The potassium iodide used in batch 42469 was sourced from a new manufacturer and had a larger, crystalline particle size than approved. This resulted in a nonhomogeneous blend, meaning iodine may not be evenly distributed in the capsules.

2. What are the potential risks?

Some capsules may contain no iodine, while others may contain excess iodine. Symptoms of excess iodine can include:

• Burning sensation in the mouth or throat
• Nausea or vomiting
• In rare cases, signs of hyperthyroidism (especially in those with thyroid or cardiac conditions)

To date, no adverse events have been reported, and the likely scenario is that if you have not had an adverse reaction, you have probably consumed capsules that contained little or no iodine.

3. Are any other batches or products affected?

No. This issue is isolated to batch 42469 of Preconception Multi for Women. No other NaturoBest products or batches are affected.

4. Is this a manufacturing error by NaturoBest?

No. This issue originated from a raw material supplier used by our contract manufacturer, who as one of Australia’s largest TGA-licensed manufacturers, also manufactures products for several other Australian brands. Several brands have been impacted.

5. What is being done to prevent this from happening again?

The contract manufacturer is reviewing and strengthening their internal QA protocols, including raw material specifications and particle size testing for microdosed ingredients.

6. What can I take/offer my customers as an alternative?

Prenatal Trimester One with Ginger alongside Iron & Brain Support if iron is required is an excellent alternative to Preconception Multi for Women.

7. Can I trust NaturoBest products?

Yes – absolutely. At NaturoBest, quality and safety are our highest priorities. We are the only prenatal brand in Australia that uses patented ingredients wherever possible, with six patented ingredients featured in our Preconception Multi for Women and Prenatal Trimester 2 & 3 Plus Breastfeeding formulas.

Unlike some overseas brands, all our products are manufactured in Australia under strict TGA regulations, which require batch-level testing and validation before release. In this case, the issue was identified during an internal review—before any adverse events were reported—thanks to the robust quality systems of our Australian contract manufacturer.

This recall reflects our commitment to transparency and consumer safety, not a failure in quality standards. No other NaturoBest products or batches have been affected.

8. Who can I contact with further questions?

Email: admin@naturobest.com

Phone: 07 5448 2001